As a small business owner yourself, I am sure you will be aware that there are significant upfront costs involved with running any event - and in particular an in-person event.

So please be fair-minded i.e. read the refund policy carefully BEFORE you purchase, and raise anything you are unsure about. Please don't try and ask for a refund later on that you know you’re not entitled to at a later date.

In other words, treat my small business in the way you would like yours to be treated.

Apologies if this sounds super strict, but experience has taught us that even the nicest people can turn into meanies where money is involved. This is why I like to make sure you are super clear about where you stand from the off.

This policy relates specifically to Confident Live Workshop which is being held at the Great North Hotel, Newcastle on October 31, 2022. And the Bundle off for all 3 events including Janet Murray's Courageous Content Live event which is due to be held at the Hilton Hotel in Gateshead on 1 and 2 November 2022.

Refunds/exchanges

Ticket refunds/exchanges: We don’t give refunds on event tickets but we do offer transfers. So if you find you are no longer able to attend Courageous Content Live, you may transfer your ticket to a colleague - providing you give us the name and email address of the person you are transferring your ticket to - at least 48 hours prior to the event. Please also be aware that it’s your responsibility to find someone to give/sell your ticket to - not ours.

We don’t ‘barter’. If you find you can’t attend the live event, you cannot exchange your ticket for another one of our products - or use it as part payment.

Ticket upgrades/downgrades: You may upgrade your ticket if there are "VIP" options available. But you cannot ‘downgrade’ your ticket.

 

Financial losses

In the event that the event is cancelled and/or has to be moved online, to a different venue or to another date (for any reason) we are not liable for any losses you may incur that relate to travel/ accommodation. Or any other loss of income you may incur as a result.

So please be sensible. Don’t book hotels you can’t cancel (unless you’re happy to take the risk of losing what you’ve paid), put insurance in place to cover the cancellation of trains, planes and any other forms of transport you might use to get to the event. And if you’re arranging any business opportunities while you’re in Newcastle e.g. meetings or meetups… make sure you have a Plan B - because we cannot be held liable for any financial losses you might incur as a result of not attending.